Important message about support

Dear customer,

You are receiving this email because this email address is registered in our support ticket system.

As you may already know, last year we continued under one shared name together with our sister companies: 4CEE. We are now taking the next step in further professionalizing our services: we are merging our support departments into one central support organization. To help you faster and more consistently, we are also introducing one uniform ticket system for all our customers.

What will change for you?

As of today, you can submit new support requests via our customer portal:
👉 https://support.4cee.com    -> Select the option to create a ticket

The current process via support@easy1.com will remain available until 23 March 2026. After that, this method will no longer work.

The first time you submit a support request through the customer portal, you will need to create an account.
We strongly recommend doing this in advance so you can immediately benefit from all advantages.

Benefits of the portal for you as a customer

In the portal you can:

• use our self‑service knowledge base
• submit new support requests
• view and track existing requests
• add additional information
• receive automatic email notifications when updates occur
• manage everything in one central place

And what about your current tickets?

We will continue handling active tickets in the current system. If needed, we will transfer them to the new system on your behalf.

From 23 March, no new tickets can be created in the old system.
This system will remain accessible until the end of the month and will then be phased out.

Important during the transition

During the transition period, it is possible that the knowledge base is not yet fully migrated.

If you have any questions about this transition or about using the portal, please feel free to contact us — we are happy to assist you.