It may happen that the link between Exact Online and Easy1 is no longer active. This may happen due to the following events in Exact Online:
- The permission for the Easy1 app in Exact Online has been revoked.
- The user who paired Exact Online with Easy1 has been:
- Deleted
- Blocked
- Password has expired
- The administration is no longer active or has been deleted.
To reconnect, follow the steps in this article: Reconnect accounting software
When reconnecting with Exact Online, please note the following:
- Active user: The Exact Online user used for the link must be active.
- Sufficient user rights: The Exact Online user used for the link must have sufficient rights so that Easy1 gets the right authority to export invoices and import master data.
More information on this can be found here: Permissions of user connecting with Exact Online. - Rights to records: When establishing the link, can you log in but the administrations are not shown?
You can find more information about this here: Rights to Exact Online