Reset invoices

When processing invoices, it sometimes happens that an invoice remains stuck in a certain status. If an invoice stays in the same status for more than two hours, it is recommended to reset the invoice so it can be processed again. Once an invoice is reset, its status will revert to Manual Processing.

The following statuses can be reset:

• Authorized for Payment
• Pre-registration Started

The status Booking is being processed cannot be reset within Easy1. If an invoice remains in this status for more than two hours, the responsible consultant or service center should be contacted.

How to correct an invoice in Easy1?

1. Go to Application Administrator.
2. In the left navigation bar, go to Invoice Configuration at the bottom.
3. Click on Correct Invoice Status.
4. Select the invoice that needs to be corrected.
5. Click Reset.
6. Confirm in the pop-up by clicking Yes.